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What Are Your Shipping and Delivery Times?

All orders are despatched via Royal Mail Monday to Friday!

We usually ship orders within 2 days but it does depend on how many orders we receive. Therefore UK customers should receive their orders within 10 days of them being shipped. For overseas customers, this is obviously dependant on where you live, but usually orders are received within 14 - 21 working days after shipping.

Please allow 10 working days in the UK and 21 working days for overseas for your order to arrive.

We realise that orders can arrive much quicker than the times stated above but if you are ordering a present or for a special occasion, then please order early enough to allow for the maximum delivery time. We cannot guarantee that an order will arrive for a specific date.

If they haven't reached you after the times stated, please get in touch with us.

*For New Launches, Special Promotions, Exhibition Seasons and National holidays shipping may take a little longer.
lili of the valley bottom box
lili of the valley top box

How much is Postage?

Shipping Prices:

Spend £10 or more and shipping is free - anywhere in the world.

Under £10, postage charges are:

UK - £1.99

Europe - £2.50

Rest of the World - £2.99
lili of the valley bottom box
lili of the valley top box

My Order Hasn't Arrived in the Stated Times, What Can I Do Now?

If your order has not arrived in the times stated in the above 'What Are Your Delivery Times?', please get back in touch with us.

If your order has been miss-delivered or not arrived due to incorrect address details being entered during checkout then we can only re-send an order when the original has returned to us. Please check with any neighbours or your local Sorting or Post Office to check whether your order has been left with them instead.

If you are paying by PayPal but your invoice and delivery details will be different to each other then please DO NOT select the 'Checkout with PayPal' button as PayPal will automatically input your account address into your order details. Select 'Checkout Now' to enter your details manually.

You will be charged postage for us to re-send an order if non-delivery is due to customer error such as an incomplete or insufficient address so please ensure your details are clear and correct.
lili of the valley bottom box
lili of the valley top box

What Are 'Special Delivery Instructions'?

Special Delivery Instructions are instructions to your postal delivery service as to where to leave your parcel if you are not at home when it is delivered and it will not fit through your letterbox.

The instructions are printed on the delivery address label and may read, 'Please leave with neighbour if out', or something similar.

Please be aware that this box is NOT for questions to the Lili of the Valley team or a place to enter an alternative delivery address; you can enter an address during checkout with your details and contact us at admin@liliofthevalley.co.uk with any questions.
lili of the valley bottom box
lili of the valley top box

How Much are LOTV Products in US Dollars and Other Currencies?

We have a currency converter on the site so you can see how much each product is before purchase. It's at the top of every page and all you need to do is click one of the flags, or if you can't see yours, click 'Other' and select your currency. All the prices will the appear in your currency, next to the British price.

***Please be aware that as exchange rates fluctuate, the prices in other currencies may not be exactly the same from one day or even one hour to the next. Exchange rates through PayPal may also be slightly different to those displayed on our website***
lili of the valley bottom box
lili of the valley top box

Can I Pay By PayPal?

Yes. Simply choose Paypal in the Payment Method box, when completing your order on our online shop.

If you are paying by PayPal but your invoice and delivery details will be different to each other then please DO NOT select the 'Checkout with PayPal' button as PayPal will automatically input your account address into your order details. Select 'Checkout Now' to enter your details manually.
lili of the valley bottom box
lili of the valley top box

Can I Pay By Credit or Debit Card?

Yes. We use Paypal for our credit and debit cards but don't worry you don't need a Paypal account for this service. It is the same process as before during checkout, you will just need to click the 'Secure Credit and Debit Card Payments' option to pay. Please click back to the Lili of the Valley website when you have finished to ensure you receive your order confirmation.
lili of the valley bottom box
lili of the valley top box

Can I Order Over the Telephone?

We would recommend using our website to order but yes you can still order on the telephone, but the phone is not always manned so please leave a message on the answer machine and someone will ring you back
lili of the valley bottom box
lili of the valley top box

Do You Have a Mail Order Catalogue?

Unfortunately we don't have a mail order catalogue that we can send out. As our product selection is constantly expanding, it is difficult to keep a catalogue up to date.

You can see and order all of our products on the website, order over the phone on 0113 257 8778 or post us your order with a cheque or postal order if you have a UK bank account.

Unfortunately we aren't able to accept cheques for overseas banks.

Look our for our advertisements in all the major cardmaking magazines too.
lili of the valley bottom box
lili of the valley top box

Do You Sell to Trade/Wholesale?

No, we do not supply shops, either in the UK or overseas. We only sell direct to the public.
lili of the valley bottom box
lili of the valley top box

Where can I find your ebay store with discontinued products on?

If you're looking for discontinued Lili of the Valley Products, such as A4 Die-Cut Sheets, Mini Masterpieces, and other image toppers, Never Ending Cards and Stamps, check out our Lili of the Valley Outlet Store on ebay.

Run by Lucy, this store is the official LOTV place where you can get hold of any old or discontinued products. This is a separate operation and orders can't be combined with orders from our main website.
CLICK HERE TO GO TO THE OUTLET STORE
lili of the valley bottom box
lili of the valley top box

Any Other Questions?

If your question has not been answered here, do email us at admin@liliofthevalley.co.uk or call 0113 257 8778 and we will get back to you as soon as possible.
lili of the valley bottom box

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