Do you have an Angel Policy?

Yes. You are allowed to sell finished cards made using Lili of the Valley products, on a small scale, for personal profit or to raise funds for charities, schools and clubs. You are not permitted to reproduce or copy Lili of the Valley designs and products. You are also not permitted to sell black and white or coloured handstamped images of Lili of the Valley stamps (which are not made into finished cards).

Are LOTV stamps rubber or acrylic?

Our stamps are unmounted rubber stamps, which are deeply etched, and they give an excellent impression.

How do you stick them to the acrylic block?

Simply use a temporary glue, such as repositionable spray glue, like Spray Mount (from stationers) or Crafter's Companion's Stick and Spray. You then stick it straight onto the block and peel it off again afterwards. Store it on a plastic sheet, such as a piece of acetate or simply a plastic folder to use again next time. You do not need to stick the stamp to EZ Mount or any foam backing before sticking to your block, although if you prefer to do this, it's not a problem.

What Ink should I use?

What Ink you use depends on what you would like to colour the stamp in with.

For Marker Pens like Promarkers or Copic Markers, you need a dye based inkpad such as 'Memento' or 'Impress', so the ink doesn't run.

For Distress Inks, Watercolour Paints and Pencils, you need a permanent inkpad such as Staz on.

How Much is Postage and Packing?

UK Postage and Packing is £2.00. Europe and all Worldwide shipping is £3.50. All orders over £25 are free.

What are your Delivery Times?

All orders are despatched first class within 5-7* working days, although often they are shipped sooner than that. Therefore, UK customers should receive their orders within a week. For Overseas customers, this is obviously dependant on where you live, but usually orders are received within 14* days.

*For New Launches, Advanced Orders, Special Promotions - if there is an extremely high numbers of orders during a certain promotion, delivery may take a little longer, but we will inform you on the website if this is the case.

Do You Ship Worldwide?

Yes, we ship worldwide. Simply choose your country in the shipping destination, when completing your details on our online shop. All non-UK shipping is a set fee of £3.50. All orders over £25 are free. We use first class airmail.

Can I Pay by Paypal?

Yes. Simply choose Paypal in the Payment Method box, when completing your order on our online shop.

Do you Sell to Trade/Wholesale?

No, we do not currently supply shops, either in the UK or overseas.

How much are LOTV Products in US Dollars and other currencies?

To give you a rough guide of exchange rates, please visit currency converter website - www.xe.com

Can I order over the telephone?

Yes, you can order over the telephone on 0113 239 4800 between 9.30am and 1.30pm on Monday, Wednesday, Thursday and Friday.

Do you have a Mail Order Catalogue?

We are sorry but we don't have a printed catalogue. Due to the number of new products we reguarly bring out, it is too costly to produce an up to date catalogue. If you want to look more closely at the products, or if you don't have your own pc, you can print out the product pages which should help.

You can also see our full page advertisements in Cardmaking and Papercraft, Quick Cards Made Easy and Papercraft Inspirations, for our new products. As well as ordering on the website, you can also order over the telephone on 0113 239 4800 between 9.30am and 1.30pm on Monday, Wednesday, Thursday and Friday.

Any Other Questions?

If your question has not been answered here, do email us at admin@liliofthevalley.co.uk or call 0113 239 4800.